Emergency Contacts

City of Batavia
Bureau of Water and Wastewater
Contacts / Customer Service / Emergency Numbers

Emergency Numbers

  • During Normal Business hours Monday - Friday 8:30am - 4:30pm call the Water Office (585) 345-6315
  • During off hours please call City Police Dispatch (585) 345-6350

Customer Service

  • To schedule a customer service appointment, request a final reading, billing questions please call the general Water Office phone number: (585) 345-6315

Request Identification from employees

  • Any person who contacts you, has an appointment at a residence, and represents themselves as a City of Batavia Water / Wastewater employee should have the following:

1. City Issued Photo Identification
2. A vehicle with a City of Batavia Seal on the door
3. Clothing that is marked with City of Batavia or the City Seal
4. If you are unsure please call (585) 345-6315 and we will be able to verify the identity of the employee and what their assignment is.

General Contacts

Water Office

City Hall
One Batavia City Centre
Batavia, NY 14020
(585) 345-6315

Jim Ficarella

Superintendent of Water and Wastewater
City Hall
One Batavia City Centre
(585) 345-6324
Email: jficarel@batavianewyork.com

Wastewater Treatment Plant

5 Treadeasy Dr
Batavia, NY 14020
(585) 345-6400 menu option #3
Kevin Volk, Chief Operator
Email: kvolk@batavianewyork.com

Water Filtration Plant

480 Lehigh Ave
Batavia, NY 14020
(585) 345-6400 menu option #2
Charles Neilans, Chief Operator
Email: CNeilans@batavianewyork.com