Emergency Contacts

City of Batavia
Bureau of Water and Wastewater
Contacts / Customer Service / Emergency Numbers

Emergency Numbers

  • During Normal Business hours Monday - Friday 8:30am - 4:30pm call the Water Office (585) 345-6315
  • During off hours please call City Police Dispatch (585) 345-6350

Customer Service

  • To schedule a customer service appointment, request a final reading, billing questions please call the general Water Office phone number: (585) 345-6315

Request Identification from employees

  • Any person who contacts you, has an appointment at a residence, and represents themselves as a City of Batavia Water / Wastewater employee should have the following:

1. City Issued Photo Identification
2. A vehicle with a City of Batavia Seal on the door
3. Clothing that is marked with City of Batavia or the City Seal
4. If you are unsure please call (585) 345-6315 and we will be able to verify the identity of the employee and what their assignment is.

General Contacts

  • Water Office

City Hall
One Batavia City Centre
Batavia, NY 14020
(585) 345-6315

  • Jim Ficarella

Superintendent of Water and Wastewater
City Hall
One Batavia City Centre
(585) 345-6324
Email: jficarel@batavianewyork.com

  • Wastewater Treatment Plant

5 Treadeasy Dr
Batavia, NY 14020
(585) 345-6400 menu option #3
Kevin Volk, Chief Operator
Email: kvolk@batavianewyork.com

  • Water Filtration Plant

480 Lehigh Ave
Batavia, NY 14020
(585) 345-6400 menu option #2
Charles Neilans, Chief Operator
Email: CNeilans@batavianewyork.com